Policy for the Return of Originals
Don’t love your new artwork? If the original artwork doesn't satisfy you entirely, you have 7 business days from receipt of the artwork to return it in its original package. Unfortunately, after 7 days I am unable to offer refunds or exchanges.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, I require a receipt or proof of purchase.
I am not able to offer refunds in the following cases:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Sale Items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
All deposits are Non-refundable for commission pieces. If you are not satisfied with the final product, you have the right to cancel our invoice. The artwork will remain the property of the artist Janna Doughty.